Nitro payments: deposits, withdrawals and what they actually cost

• Nitro
• Nitro payments

Nitro accepts deposits via Trustly, Skrill, Neteller, Paysafe and credit card. Withdrawals run through Trustly. Below you'll find processing times, limits and the documents asked for before your first payout.

Funding an account here

Trustly, Skrill, Neteller, Paysafe and credit card are the confirmed deposit routes. The minimum deposit is €10.

Players must wager at least one deposit 1× before requesting a withdrawal. If a deposit is not played through in full before a withdrawal is made, the operator reserves the right to charge a fee to cover the costs of the deposit and withdrawal transaction.

The methods that actually clear

Trustly is the only confirmed withdrawal method. The operator endeavours to process pending withdrawal requests within 24 business hours of submission.

The minimum withdrawal is €50. Maximum withdrawal is €5,000 per day and €25,000 per calendar month per player. The monthly ceiling can be increased or decreased at the operator's discretion. VIP players may be entitled to higher maximum withdrawal limits.

Method	Minimum withdrawal	Daily limit	Monthly limit
Trustly	€50	€5,000	€25,000

The withdrawal route, step by step

1. Log into your account and navigate to the cashier or withdrawal section.
2. Select Trustly as the withdrawal method.
3. Enter the amount you wish to withdraw – minimum €50, maximum €5,000 per transaction.
4. Confirm the request. The operator aims to process it within 24 business hours.
5. If this is your first withdrawal, or if your cumulative deposits have reached €2,000 or the currency equivalent, identity verification will be required before the payout is released.

Realistic timings

The operator states pending withdrawals are processed within 24 business hours of the request being submitted. That figure is the internal processing window – it does not include the time the payment method itself takes to deliver the money.

Trustly payments typically reach the receiving bank within one business day after the operator releases them, so the full journey from request to arrival is likely two to three business days. Weekends and public holidays extend the wait.

First withdrawals take longer. Identity verification is triggered at the first withdrawal or once cumulative deposits reach €2,000, whichever comes first. Uploading documents and waiting for approval adds time to the payout – how much depends on how quickly the documents are submitted and reviewed.

What it costs you

The operator does not publish a withdrawal fee for Trustly. If a deposit is not wagered in full before a withdrawal is requested, the operator reserves the right to charge the account to cover reasonable costs relating to the deposit and withdrawal.

An inactivity fee applies to dormant accounts. An account is deemed inactive if no successful deposits or bets are placed for 12 consecutive months. A notification is sent after 11 months of inactivity. A monthly fee of €5 (or currency equivalent) is applied 30 days after the notification. The fee is charged until the balance reaches zero or the account is reactivated. If the balance is lower than €5 at the time of inactivity, the remaining balance is deducted and the account is closed.

Accepted currencies are NOK, EUR, CAD, NZD, CLP and USD. Currency conversion charges, if any, are not published.

Why a payout gets held

The most common reason a withdrawal is delayed or refused is incomplete or missing identity verification. The operator carries out additional verification procedures for players whose cumulative deposits total €2,000 or the currency equivalent. Copies of proof of identity, utility bills, copies of payment methods (such as credit cards), and bank statements may be requested.

Other reasons include:

• Bonus wagering requirements not met.
• The deposit used to fund the account was not wagered 1× before the withdrawal was requested.
• The withdrawal amount is below the €50 minimum.
• Multiple accounts held from the same household, device or IP address – strictly prohibited and may lead to forfeiture of winnings.

If a payout is delayed or refused, contact the operator's support team directly. Have the transaction date, amount and method ready. The portal cannot intervene in account or payment matters – only the operator can release a held withdrawal.

Proving who you are

Identity verification is triggered at the first withdrawal or when cumulative deposits reach €2,000, whichever comes first. Documents requested include:

• Proof of identity – passport, national ID card or driving licence.
• Proof of address – utility bill or bank statement dated within the last three months.
• Copies of payment methods – for credit cards, the front showing the first six and last four digits, with the middle digits and CVV obscured.
• Bank statements, where requested.

Upload documents through the account dashboard or send them to the operator's support email. Verification is completed once the documents are reviewed and approved. The operator does not publish a time window for this process.

If gambling ever stops feeling like entertainment, free confidential support is available through BeGambleAware, the National Gambling Helpline on 0808 8020 133 (24/7, free), and GamCare. Access to gambling sites is restricted to those aged 18 and over (18+).

This page is for information and marketing purposes only. We are not a casino operator, a bookmaker or an organiser of gambling. Access to this content is restricted to persons aged 18 and over (18+). We encourage you to gamble responsibly – for free, confidential support visit BeGambleAware.org.

Frequently asked questions